Return Authorisation

How to organise warranty service

Step 1.            Before requesting any repair works on the product, ensure you have referred to the troubleshooting section of your user manual.

Step 2.            On assuring that there may be a possible fault, you may report the product fault to our Customer Service Team on (02) 9522 2283 or 1300 850 350 or to attempt to rectify the matter prior to sending away the product for service.

Step 3.            When fault can not be rectified over the phone or via email, you will then need to apply for a Return Authorisation Number (RMA#) before returning the product back to the authorised service centre. Complete this form to obtain a Return Merchandise Authorisation Number (RMA#) for ALL products that require servicing under a warranty OR out-of-warranty.

All Products returned must be accompanied by a VALID RMA number. Issued RMA# is valid for 30 days from date of issue. Items must be received within this period. If your RMA# has expired, you will need to re-apply for a new RMA# before returning your item. The parcel may be rejected if there is No RMA# on the box.

First Name:
Last Name:
Address: (No PO Box)
Home Telephone: ( )
Work Telephone: ( )
Receipt/Invoice Number: (where applicable)
Date of Purchase:
Place of Purchase:
Product Name:
Product Model Number:
Product Serial Number:
Proof of Purchase:
To attach Proof of Purchase, click Browse to locate file and click Open. Acceptable image formats are gif, jpg, png, pdf. Please restrict file size to 1MB.
Unable to attach receipt. Customer Service to contact me.

Reason for Return (please select one):

Full description of fault:

I agree to pay freight insurance:

Lifestyle Brilliance Australia Ptd Ltd (LBA) - SERVICE & WARRANTY Terms & Conditions
1. ***Ensure to enclose a copy of your Proof of Purchase***
2. ***Please ensure safe & secure packaging to prevent transit damage***
3. The person returning the item back will be liable for safe packaging & freight charges to LBA. LBA will not be held responsible for any loss or damage during transportation. Ensure the product is securely packaged with padding, leaving no room for movement.
4. If item(s) returned and found NOT to be faulty, the customer will be liable to pay the returning freight cost and handling charges.
5. For 'Service under warranty', item(s) must be returned and received by the Service Centre before the warranty date expires. Otherwise, it will be classified as an 'Out of warranty service', for which charges are applicable.
6. Warranty items will not be serviced, until all outstanding monies are fully paid and the faulty part has been returned to LBA. Delays can be expected on repairs/replacements, if the part is not available at the time of service.
7. LBA will cover one-way freight only to our customers for ‘Service under Warranty’. LBA will not be held responsible for any loss or damage during the transportation, if the goods transported are not insured. Optional freight insurance can be purchased with an additional cost of $44.00 including GST.
8. Before returning any products for service, be sure to back up data and remove any confidential, proprietary, or personal information from the product, where applicable. We are not responsible for damage to or loss of any programs, or removal of storage media.
WARNING: LBA maintains serial number tracking. Any products discovered to be stolen will not have the warranty honored, will not be returned to user and no credit or replacement will be processed or issued.
A. Product was damaged during transport as a result of bad packaging
B. Product damaged, modified or opened
C. Product has one or more security labels removed or torn
D. Fault is due to wear and tear or lack of maintenance care

By submitting this form, I acknowledge that I have read, understood and agree to the above terms and conditions, and hereby give Lifestyle Brilliance Australia Pty Ltd the authority to conduct a service of my equipment in accordance to LBA Service and Warranty Terms and Conditions